Quotes from patients

It was great, it reinforces information, nothing was missed

We were just talking about how awesome that ARC was. Often so desperate to escape ED that you don’t always understand the plan when you leave. The process of repeating the plan gives us the opportunity to register what we are doing in our own mind

ARC made it very clear and succinct. Highlighted the main things we needed to remember. To the point. Easy to remember

The check back was great when you are tired and emotional you don’t always take everything in the first time

This was a far better experience than we have had before. This explanation process was a 10 out of 10 in comparison. Everyone should do it.

It was really helpful. It makes use feel like the doctors really care, that they want us to understand the plan and they want our child to get better

We come a lot so we know a lot, but the discharge plan was very clear this time

Quotes from staff

It has helped me at the end of my consultation, neatly and succinctly have a good closing encounter with each patient

I like the idea that I am checking in to show that they understand. And easy to incorporate

I like that it gives me piece of mind that my patients understand

I really love it, such a great initiative. I use it on all my patients now

Its what all doctors should do for all their patients, good idea to formalise it

ARC was a great pick up for a patient with a complex feeding plan, if I hadn’t checked back the plan would have been followed incorrectly

I am not surprised it is working well, such an obvious step to take. Checking your patients understand you should be a standard practice.